Privacy policy

Your Privacy Matters to Us

We are committed to safeguarding your personal data. This Privacy Policy explains how we collect, use, and protect your information through our website, digital services, physical interactions, and other touchpoints — always in compliance with applicable laws.

CONTENTS

1. Who We Are
2. What Data We Collect
   2.1 – Data You Provide
   2.2 – Data We Collect Automatically
3. How We Use Your Data
   3.1 – To Provide and Improve Our Services
   3.2 – To Keep You Informed
   3.3 – To Personalize Your Experience
4. Who We Share Your Data With
   4.1 – International Data Transfers
5. How Long We Store Your Data
6. How We Protect Your Information
7. Your Rights
8. How to Contact Us

1. Who We Are

The data controller is Hotel La Serenissima Terme S.r.l., a limited liability company headquartered at Via Marzia 47, 35031 Abano Terme (PD), Italy.

2. What Data We Collect

We may collect data about current and potential clients, site visitors, and, where applicable, minors.

2.1 Data You Provide

You may directly share personal data with us, such as:

• Registration details (name, email, phone number, address);
• Booking or order history;
• Customer service interactions;
• Newsletter subscriptions;
• Payment information (e.g., credit/debit card data);
• Health-related information (e.g., allergies), if provided;
• Data concerning minors (provided by parents/guardians);
• Preferences, interests, photos, biometric data, and social media information.

If you provide third-party personal data (e.g., family members), you confirm that they have been duly informed and have consented, making you an independent data controller in that context.

2.2 Data We Collect Automatically

Our systems may automatically collect technical information, such as:

• IP addresses and browser types;
• Referring URLs and time of access;
• Device and operating system data;
• Usage patterns and session statistics.

For full details, see our Cookie Policy.

3. How We Use Your Data

3.1 To Provide and Improve Our Services

We process your data to:

• Register you on our platforms;
• Manage bookings and orders;
• Send transactional communications;
• Fulfill legal and fiscal obligations;
• Prevent fraud and misuse;
• Address specific health or dietary needs;
• Evaluate job applications (e.g., via LinkedIn).

3.2 To Keep You Informed

With your consent, we may:

• Send newsletters, updates, and promotional content via email, SMS, notifications, or phone;
• Measure how you interact with our communications (open/click rates, device used);
• Conduct surveys and customer satisfaction research.

3.3 To Personalize Your Experience

We use data insights to:

• Recommend products or services you may like;
• Tailor your website experience;
• Improve performance and usability;
• Adapt our communications to your preferences.

4. Who We Share Your Data With

Data is only shared with:

• Authorized personnel and third-party service providers;
• Consultants, legal, and accounting professionals;
• Cloud service providers and IT partners;
• Couriers, payment processors, and booking platforms;
• Marketing and communications agencies;
• Public authorities, where legally required;
• Health professionals, when needed for your safety.

4.1 International Data Transfers

If we transfer your data outside the European Economic Area, we ensure adequate protection and legal safeguards in line with the GDPR.

5. How Long We Store Your Data

We retain your data:

• Only as long as necessary for the intended purpose;
• To comply with administrative or accounting requirements;
• For aggregated analysis of preferences and behaviors;
• Until you withdraw consent (for marketing or profiling).

6. How We Protect Your Information

We take security seriously:

• We use technical and organizational measures to safeguard your data;
• All communications are SSL encrypted;
• Payments are handled via certified, secure platforms;
• Access is restricted and monitored;
• Identity verification is implemented when necessary.

7. Your Rights

You have the right to:

• Confirm if we process your personal data;
• Access, update, correct, or delete your data;
• Restrict or object to certain uses;
• Request data portability;
• Lodge a complaint with your local Data Protection Authority
  (Italy: www.garanteprivacy.it).

8. How to Contact Us

For questions or requests related to your personal data:
📧 Data Protection Officer: info@hotellaserenissima.it